Submit a Repair Request

If your toilet is blocked:

Blocked toilets are usually caused by something blocking the system, and will need to be unclogged. Flush the system once, and use a plunger to gradually pump the blockage through the system. Avoid flushing the toilet too much while it is blocked, as this will cause an overflow.

There is no blockage, but the flush mechanism will not work:

To diagnose the issue of a non-flushing toilet, remove the cover on the back of the toilet to view the flushing system and make sure the flapper element is attached and working.

Outlets are not working:

Rule out equipment failure by trying to power the equipment from another outlet. If you suspect that the outlet is the problem, reset the breaker to see if this resolves the issue. You may need to reset the GFCI.

The whole property is without power:

If your property is the only one without power, it is likely caused by a breaker that has been tripped. Locate the breaker box and reset the breaker to see if the power is restored. Call your electric company if you continue to experience issues, to see if there is an outage in your area.

The likely cause of a lack of hot water is a fault in the settings of the tank thermostat. Check to make sure the settings are correct, and are not set to a vacation mode, or other "off" setting. Reset the thermostat and allow the system to heat up for 15 minutes before testing.

Make sure your thermostat is set correctly, and has not tripped or encountered a fault that has shut off the system. Reset the thermostat. Call your utilities provider and check to see if your service has been suspended.

The Jaxon Texas team is very experienced with heat/cool air, please call our office for help in troubleshooting.

Please keep in mind that an emergency is one of the following:

1. If you are contacting us to report a true emergency that could cause danger to you or others, please immediately notify 911 of your emergency.

2. If you are concerned for your safety or those around you due to conditions out of your control, please call the El Paso Non-Emergency line for assistance.  (719) 390-5555 or by dialing 311 and speaking to the operator.

3. For gas leaks please call El Paso GAS AT 800-959-5325 then notify our office via maintenance request. El Paso Gas Company will respond within an hour of your call.

4. Active water leaks causing damage to property both inside and outside. This needs to be immediately reported to Mechanical Technology. They have a 24 hour service line and will accommodate your request. (915) 544-1550.

5. If you are experiencing a loss of power at your home, please refer to your lease so you can locate the breaker box for the home. This is the responsibility of the resident to understand how this works and where it is located. If you are concerned about an outage in your area, please contact El Paso Electric at 1-(800) 592-1634

All other requests will be addressed on the next available business day.

Please file non-emergency requests via your RentCafe account. Please note that service requests will not be scheduled if sent via email or text. If you need assistance with this process, please call our office Monday-Thursday between 8AM and 4PM or Fridays 8AM and 3PM.

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Si usted está intentando notificarnos de un problema de mantenimiento, por favor hazlo a través de su cuenta de RentCafe. Una vez recibida esta orden de trabajo será procesada al siguiente día hábil. En cuanto a emergencias:

Por favor tome en cuenta que se denomina una emergencia a lo siguiente.

1. Si está llamando por una emergencia grave y podría estar en peligro usted o alguien más por favor llame al 911

2. Si está preocupado por su seguridad o la de alguien de los alrededores debido a condiciones fuera de su control por favor llame a El paso no-emergencias para que lo asistan.
(719) 390-5555 o llamando al 311 y comuníquese con un operator.

3. Fugas de gas. Llamar EP GAS AL 800-959-5325 luego notificar el problema a nuestra oficina. EP GAS podría tardar hasta una hora en comunicarse con usted.

4. Filtración de Agua causando daño a la propiedad ya sea adentro o afuera. Esto tiene que ser reportado inmediatamente a Mechanical Technology ellos tienen un sistema de 24 horas que podrá asistirle. (915) 544-1550.

5. Si está experimentando un corte de luz por favor lea su contrato y localice la caja de fusibles. Es responsabilidad del residente saber cómo usarlo y donde está localizado. Si está preocupado por el corte por favor llame a

El Paso Electric al 1-(800) 592-1634

Cualquier otro pedido será tomado en cuenta a partir del próximo día hábil.

Por favor envíe pedidos de mantenimiento que no sean emergencias vía RentCafe. Por favor tenga en cuenta que su pedido de mantenimiento no será agendado si es enviado vía email o mensaje de texto. Si precisa asistencia con este proceso por favor llame a nuestra oficina de Lunes - Jueves de 8AM a 4PM o Viernes de 8AM a 3PM.